A convenient and efficient service to the residents of Kingsport, Tennessee.
What is KATS?
The Kingsport Area Transit Service, which has been operating since 1995, provides 6 fixed bus routes on a pulse system throughout the city of Kingsport. These routes are vital in helping individuals maintain or gain self-sufficiency by taking passengers to various places such as grocery stores, doctor’s appointments, work, and various other desired locations. Service has tripled in ridership growth since its initial year, and it has continuously altered bus routes to provide a better and more efficient service to new and growing areas of Kingsport. The Dial-A-Ride ADA/65/Job Assist van system is a demand response curb to curb transportation service provided to individuals who cannot use the fixed route bus system for various substantial reasons. The KATS bus and van service is a valuable asset to this community and we are encouraged by its progress and growth. These services are provided to residents of the city of Kingsport with a population of over 53,000. In the future, we hope to extend public transit services. The hours of operation are Monday through Friday, 7:30 am-5:30 pm.
Who is KATS?
American Disabilities Act
The mission of the city’s ADA Coordinator is to ensure that all programs, services, and activities at KATS are accessible, and that practical use by individuals with disabilities, regardless of whether they are residents or visitors to our city, is not restricted or hindered in violation of standards relating to individuals with disabilities. Disability, as defined by the ADA, is a physical or mental impairment that limits one or more of major life activities.
Reasonable Modification: In order to ensure that services are provided by KATS, whenever feasible, request for modifications shall be made and determined in advance during the KATS Dial A Ride ADA eligibility process or through customer service inquiries. Due to the unpredictable nature of transportation, some requests for reasonable modification are often one-time situations and may be made while in transit. Requests need to be submitted in writing to the ADA Coordinator by using the
Request for Accommodation and Request for Barrier Removal form located at:
www.kingsporttn.gov/government/request-accommodation-barrier-removal-form/ opens in a new window;
additionally, you may inquire about any needed modifications in person or in writing at 109 Clay Street.
Grievance Procedure: KATS follows the city of Kingsport ADA Grievance Procedure for formal complaints and appeals process. An individual who has requested a communication aid or service for, or attempted to access, a city service, activity, or program and is dissatisfied or believes that he or she has been subjected to discrimination on the basis of a disability, may file a formal complaint (in accordance
with this grievance procedure established to meet the mandates of the Americans with Disabilities Act). Details of the City’s ADA Compliance and Grievance Procedure can be found at: www.kingsporttn.gov/government/ada-compliance/ opens in a new window
To learn more about Civil Rights and ADA, click here opens in a new window.
The KATS Team
Keep up with what we’re doing!
See what’s happening at KATS!
Press Release March, 2022
Feel free to contact us with any questions you might have!