What is KATS Paratransit Serivce?
KATS Paratransit is a curb-to-curb, orgin-to-destination next day transportationservice that is a available to those individuals who reside in the City of Kingsport, because of their disability or health-related condition, cannot independently board, ride and/or disembark from an accessible fixed-route transit bus or cannot get to/from a boarding or disembarking location. All KATS Paratransit eligible customers must be ADA certified by the transit agency before scheduling a ride. Push play to hear from some of KATS customers about the service.
What does KATS Paratransit cost?
Trips that are scheduled within the designated ¾ mile fix-route paratransit zone are $2.00 each way. Correct change is required and must be paid upon boarding the service. Any trips scheduled outside the ¾ mile paratransit zone will require you to pay a zone charge based on the location of the desired trip. Zone charges vary and so, we encourage you to check with the dispatcher when scheduling your trip to determine the appropriate fare.
How to use KATS Paratransit Service
First - one must be certified eligible to use KATS Paratransit Service.
Second - Schedule a trip by calling 423-224-2613 between the hours of 8:00am and 5:00pm, Sunday through Friday. This must be done at least one day in advance to your desired trip. You can schedule a trip up to 14 days prior to your trip. If you need to cancel a trip, it must been done 1 hour before it is scheduled or it shall be considered a No-Show trip
Third - Be prepared for your trip. We encourage you to be prepared for your trip 30 minutes before or 30 minutes after it has been scheduled for pick-up. Driver will only wait for 5 minutes before the trip is considered a NO-SHOW.
Fourth - Call for a return trip 423-224-2613. Schedule a "will-call trip" so the driver can pick you up. Please be patient "will-calls" do take time and we will be there to get you as soon as possible. The last call request for a return trip home will be at 5:00 pm.
TTY Telephone Information for persons who are hearing impaired:
Hearing-impaired callers may contact KATS through the Tennessee Relay Center, by calling:
Services for Persons Who Are Visually Impaired:
KATS offers ADA applications in Braille and large-print format for persons with visual impairments upon request, please contact 423-224-2613.